1. Where are your cleaners from?

They are mostly Singaporeans.

2. For the cleanrs, what is the age range?

It varies, but we hire below the age of 55.

3. What happens if the cleaner requires Medical/Urgent leave?

For the day itself, we will send a replacement staff member to fulfil essential duties.

4. How fast would the response time be for stand in staff?

We will need 2 hours to reschedule and account for travelling time.

5. If we decide to engage your company, how fast will your cleaner be able to start work?

Once confirmed, we require one week to shortlist candidates and conduct the necessary training to commence work. Once the candidate has undergone all necessary training, they can begin work. This will prevent unnecessary turnovers and misunderstandings.

6. What if the cleaner's service is not up to our customer expectations?

During the initial period (1-2 weeks), we strongly encourage all feedback! The KYC operational and support team will manage the expectation gap between the client and the cleaner. This includes counselling, briefing, as well as warning until replacement if there are no changes or improvement to the cleaning requirement

7. What is the payment terms like? 

It would be 30 days for monthly contracts and immediate payment (COD), Cash on Delivery upon completion of service for ad-hoc engagements.

8. How long will most of your service contract be?

The contract will be ongoing until termination. Termination notice to be a minimum of 14 days in writing.

9. What does your service rate include?

Our monthly service rate includes basic salaries of cleaners, CPF, medical insurance, public liability, relief cleaner, replacement of cleaner, training and management of cleaner/contract.

10. Is cleaning supplies and toiletries provided?

Yes it is!